000038452 - Unable to upload file to RSA Archer attachment field: (invalid extension)

Document created by RSA Customer Support Employee on Mar 13, 2020
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000038452
Applies ToRSA Product Set: RSA Archer
RSA Version/Condition: 6.x
IssueUnable to upload file to RSA Archer attachment field: (invalid extension).

User-added image
ResolutionWhitelist the file extension:
  1. From the Archer Control Panel (ACP) Installation Settings tab, select the File Creation Restriction tab.
  2. Click the (+) button on the Whitelist section.
  3. Add the file extension like .mp4 or .msg.
  4. Click Save.

User-added image

Attachments

    Outcomes