<body><!-- [DocumentBodyStart:aaa870aa-dc3e-458d-9e86-2b6178ade127] --><div class="jive-rendered-content"><h3>Article Content</h3><div class="j-rte-table"><table class=""><tbody><tr><td><strong>Article Number</strong></td><td style="max-width: 935px;">000038452</td></tr><tr><td><strong>Applies To</strong></td><td style="max-width: 935px;"><strong>RSA Product Set: </strong>RSA Archer<br/><strong>RSA Version/Condition: </strong>6.x</td></tr><tr><td><strong>Issue</strong></td><td style="max-width: 935px;">Unable to upload file to RSA Archer attachment field: (invalid extension).<br/><br/><a href="https://community.rsa.com/servlet/JiveServlet/showImage/102-111254-1-605076/test.png"><img alt="User-added image" height="273" src="https://community.rsa.com/servlet/JiveServlet/downloadImage/102-111254-1-605076/test.png" style="max-width:602px %;" width="602"/></a></td></tr><tr><td><strong>Resolution</strong></td><td style="max-width: 935px;">Whitelist the file extension:<br/><ol><li>From the Archer Control Panel (ACP) Installation Settings tab, select the File Creation Restriction tab.</li><li>Click the (+) button on the Whitelist section.</li><li>Add the file extension like .mp4 or .msg.</li><li>Click Save.</li></ol><br/><div><a href="https://community.rsa.com/servlet/JiveServlet/showImage/102-111254-1-605072/test.png"><img alt="User-added image" height="269" src="https://community.rsa.com/servlet/JiveServlet/downloadImage/102-111254-1-605072/500-269/test.png" style="max-width:500px %;" width="500"/></a></div></td></tr></tbody></table></div></div><!-- [DocumentBodyEnd:aaa870aa-dc3e-458d-9e86-2b6178ade127] --></body>