000038452 - Unable to upload file to RSA Archer attachment field: (invalid extension)

Document created by RSA Customer Support Employee on Mar 13, 2020
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Article Number000038452
Applies ToRSA Product Set: RSA Archer
RSA Version/Condition: 6.x
IssueUnable to upload file to RSA Archer attachment field: (invalid extension).

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ResolutionWhitelist the file extension:
  1. From the Archer Control Panel (ACP) Installation Settings tab, select the File Creation Restriction tab.
  2. Click the (+) button on the Whitelist section.
  3. Add the file extension like .mp4 or .msg.
  4. Click Save.

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