|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: RSA SecurID software tokens
|Issue||Customers are unable to download RSA SecurID tokens from myRSA.com. The only option in the RSA Electronic Software Enablement drop down is No License Version.|
|Resolution||As a workaround, please follow the steps below:|
To download the files, you must login to myRSA as the user whose name is on the order. If you login as another user, you will not be able to see the files.