000038588 - After refreshing a user access review, the business source values for roles (role sets) display as null in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Mar 19, 2020Last modified by RSA Customer Support Employee on Mar 19, 2020
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Article Number000038588
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1
 
IssueAfter refreshing a user access review, the business source values for roles (role sets) display as null.

EXAMPLE:

Initial review results:  
 
User-added image


Results after a review refresh. (No changes to the roles have been made)
 
User-added image


 
CauseStarting in RSA Identity Governance & Lifecycle 7.1.0 P05, new custom attributes for business sources were added. These attributes are defined with data types CAS11 through CAS35 and are added by going to Admin > Attributes > Business Source tab > Edit > Add Attribute. The problem occurs because the feature to add the additional business source attributes was not completed and does not populate the new attributes into all the appropriate places.

This is a known issue reported in engineering ticket ACM-100615.
 
ResolutionThis issue is resolved in RSA Identity Governance & Lifecycle 7.2. The fix prevents this problem from occurring but if the problem has already occurred, the workaround is necessary.

Resolution steps:
  1. Upgrade to RSA Identity Governance & Lifecycle 7.2.0. A fix will NOT be back-ported for 7.1.x.
  2. If you have any business source custom attributes that use data types CAS11 through CAS35, apply the workaround below.
WorkaroundRemove all business source custom attributes that have been defined using data types CAS11 through CAS35.

Please contact RSA Identity Governance & Lifecycle Support for the steps needed to remove these custom attributes and mention this RSA Knowledge Base Article ID 000038588 for reference.
 

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