000038616 - Hyperlinks in the Email body of Workflow Nodes that are defined as Job Level Variables are not saved in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Mar 23, 2020Last modified by RSA Customer Support Employee on Jun 18, 2020
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Article Number000038616
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1
IssueWhen defining a hyperlink in the email body of a workflow node, the hyperlink is not saved.

In the following example, the Manual Fulfillment node of the Manual Activities fulfillment workflow is being edited to include the text View Job as a hyperlink to a URL with a job level variable called ${JobURL}. After clicking OK, OK,  and Save to save the workflow changes, the text View Job is retained in the email body but there is no hyperlink. In the user interface navigate to Requests > Workflows > Fulfillment tab > Manual Activites > Manual Fulfillment > right-hand side under Activity Node Properties, Email section > Edit Message ... > top right corner drop-down menu > Hyperlink > OK > OK > Save.

User-added image

This is what the email body looks like after the workflow changes have been saved. Note the text View Job is not a hyperlink.
User-added image

CauseThis issue occurs when the URL of the hyperlink definition is a job level variable.

This is a known issue reported in engineering tickets ACM-101726 and ACM-101767.
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle versions and patch levels:
  • RSA Identity Governance & Lifecycle 7.1.1 P05
  • RSA Identity Governance & Lifecycle 7.2.0
After the patch, the email will look like this:
User-added image

NotesSee related RSA Knowledge Base Article 000038960 -- Hyperlinks in the body of Workflow Nodes that are defined with Job Level Variables as part of the link are not saved in RSA Identity Governance & Lifecycle.