000038630 - Attribute Change Rule reverts to a previous version after making changes in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Mar 25, 2020
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Article Number000038630
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1
 
IssueWhen making changes to an existing attribute change rule in RSA Identity Governance & Lifecycle, the rule reverts to a previous version. This usually happens immediately but sometimes does not happen for a day or more. The attribute change rule is triggered to run after identity unification. This configuration setting can be seen in the user interface by going to Rules > Definitions > {existing attribute change rule} > General tab.
 
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CauseThe root cause for this behavior has never been determined.
 
ResolutionIf you encounter this issue, please contact RSA Identity Governance & Lifecycle Support and open a new support case so that root cause can be determined and a permanent resolution found.
 
WorkaroundTo resolve this issue, unschedule the rule, run unification, process the rule manually, and then reschedule the rule to run after unification.
  1. Go to Rules > Definitions > {attribute change rule} > General tab > Edit
  2. Uncheck the Run after identity unification box > OK

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  1. Run unification: Collectors > Unification Config > Participating Collectors tab > Run Unification
  2. Run the rule manually: Rules > Definitions > {attribute change rule} > General tab > Process Rule
  3. Reschedule the rule:

  1. Go to Rules > Definitions > {attribute change rule} > General tab > Edit
  2. Check the Run after identity unification box > OK

  1. Run unification: Collectors > Unification Config > Participating Collectors tab > Run Unification
  2. Check that the rule is still at the current version. Continue testing for a few days to be sure the rule does not revert to a previous version.

 

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