000038632 - Downloading RSA Authentication Manager license files or RSA Software token seed records

Document created by RSA Customer Support Employee on Mar 26, 2020
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Article Number000038632
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager, RSA SecurID software token
IssueCustomers ordering an RSA Authentication Manager user license or RSA SecurID software tokens, receive an email from RSA telling them to downloading the files.

The email does not contain detailed instructions. This article describes the instructions for downloading the license and software token files in view of recent changes to my.rsa.com site.
Resolution

Downloading RSA Authentication Manager user license



  1. Go to https://my.rsa.com.
  2. Enter your user ID and password. Note: To download the files, you must log in to myRSA as the user whose name is on the order. If you log in as another user, you cannot see the files.
  3. Next to the myRSA logo, there is a search bar/dropdown menu that has company information, including address and site ID. Select the correct account.
  4. Hover over the serial number in the center of the page to activate the hyperlink.
  5. Click the serial number (the software license serial number in SAP order).
  6. Select any version and advance to the next page.
  7. Scroll down to find the license section.
  8. Check the box in front of the license.zip file and in front of the End User License Agreement. 
  9. Click Download on the bottom-right corner of the page.
  10. Download the .zip file, and extract the license files.


Downloading E-Delivery Software Tokens



  1. Go to https://my.rsa.com.
  2. Enter your user ID and password. Note: To download the files, you must log in to myRSA as the user whose name is on the order. If you log in as another user, you cannot see the files.
  3. Next to the myRSA logo, there is a search bar/dropdown menu that has company information, including address and site ID. Select the correct account.
  4. Hover over your serial number in the center of the page to activate the hyperlink.
  5. Click the serial number for the E-Delivery software token license serial number.
  6. Select No license version.
  7. Scroll down to find the License section. 
  8. Check the box in front of the license.zip file and in front of the End User License Agreement. 
  9. Click Download on the bottom-right corner of the page.
  10. Open the .zip file.
  11. Inside is an E token folder, containing the token.xml files.
  12. Extract the token.xml.
  13. Import the tokens in the Security Console (Authentication > SecurID Tokens > Import Token Job).

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