000038636 - How to Prevent Double Protocols When Adding New Link to External Link Field in RSA Archer

Document created by RSA Customer Support Employee on Mar 26, 2020
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Article Number000038636
Applies To
RSA Product Set: RSA Archer
RSA Version/Condition: 6.X
IssueTyping in the full URL that includes the 'http://' or 'https:// in addition to selecting the protocol from the drop-down causes a doubling of the protocol upon clicking the external link on a saved record.

 User-added image

The above displays as:
User-added image

This causes an incorrect redirect.
ResolutionRemove the 'http://' section of the URL.

Ex. www.google.com

This allows Archer to successfully create an external link.