on Apr 3, 2020Article Content
| Article Number | 000038680 |
| Applies To | RSA Product Set: RSA Identity Governance & Lifecycle RSA Version/Condition: 7.0.x, 7.1.x, 7.2.x |
| Issue | Change request approval workflows may be configured for both supervisor approvals and owner approvals. Examples of owners are role owners, business owners, and technical owners. When an owner is also a supervisor and approves an item in a change request, the owner approval is skipped. This is true even when there are users in the change request that are supervised by someone else. |
| Cause | This is the expected functionality of the product. |
| Resolution | When an owner is also a supervisor and approves an item in a change request, the owner is considered a previous approver so the approval is skipped. The previous approvers functionality has one function, it finds all approvers that have acted on the change request and if they are on the list, they are removed from having to approve again. |
| Workaround | Options to modify this behavior:
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