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NW Cfg: Configure the Customer Experience Improvement Program

Document created by RSA Information Design and Development on Apr 3, 2020Last modified by RSA Information Design and Development on Apr 23, 2020
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The RSA NetWitness Platform Customer Experience Improvement Program (CEIP) is an initiative to continuously improve RSA NetWitness Platform. When a customer enables this program, the CEIP performs analytics about how individual users work in RSA NetWitness Platform without interrupting their workflow or personally identifying users. As part of this program, RSA gains insights on your deployment and license usage and analytics on pages viewed and actions taken. RSA uses these analytics when making decisions about new features and enhancements to prioritize in upcoming releases. For more information, see Customer Experience Improvement Program and RSA Live Feedback: Learn More.

Note: In Version 11.4.0.x and earlier, RSA Live Feedback had an option to enable Additional Feedback Insights under Admin > System > Live Services. This option is no longer available as a separate configurable option because it is included as part of CEIP. If the Additional Feedback Insights feature is enabled when you upgrade to 11.4.1, CEIP participation is automatically enabled.

By default the program is disabled. Only an administrator (with Manage Live System Settings permission) can enable or disable this feature, and the setting is configured on each RSA NetWitness Platform 11.4.1 server. When the first administrator (with Manage Live System Settings permission) logs in to RSA NetWitness Platform Version 11.4.1 on a server that did not have RSA Live Feedback enabled, a popup dialog presents the option to enable the feature. Administrators who log in later do not see the popup, but any administrator with Manage Live System Settings permission can disable or enable the feature at any time.

Disable or Enable Participation in the CEIP

All user roles with permission to view the Admin > System > Info panel can see if the program is enabled, but only users with Manage Live System Settings permission assigned to their user role can change the setting. The built-in Administrators role has this permission assigned by default. To view or change permissions assigned to a role, see "Change Permissions Assigned to a Role" in the System Security and User Configuration Guide.

To enable or disable participation in the program:

  1. As an administrator with the Manage Live System Settings permission, log in to the RSA NetWitness Platform user interface on the Version 11.4.1 server.
  2. Go to Admin > System > Info.
    The checkbox next to I agree to participate in the RSA NetWitness Platform CEIP indicates whether the feature is enabled. In the figure below, participation is enabled.
    the Admin > System > Info view with CEIP participation enabled
  3. Do one of the following:
    1. To enable participation, under Customer Experience Improvement Program, set the checkbox next to I agree to participate in the RSA NetWitness Platform CEIP. A check mark indicates that you are agreeing to participate in the program. Click Apply.
      NetWitness Platform begins to collect telemetry on page views and click and focus events.
    2. To disable participation after it has been enabled, under Customer Experience Improvement Program, clear the checkbox next to I agree to participate in the RSA NetWitness Platform CEIP. An empty checkbox indicates that you do not wish to participate in the program. The check mark is removed and a message advises that some information may be collected on open user sessions until those users log out of their sessions. Click Apply.
      The feature is turned off, and collection ends when all open user sessions are closed.

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