000038653 - RSA Archer Content API does not work giving an HTTP Error 401 in the client browser

Document created by RSA Customer Support Employee on Apr 3, 2020
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000038653
Applies To

RSA Product Set: Archer

RSA Product/Service Type: Content API

RSA Version/Condition: 6.x

Platform: Microsoft Windows Server

Platform (Other): IE & Chrome

O/S Version: 2012 R2

IssueWhen trying to access Content API URL (http://RSAarcherBaseURL/contentapi) and download the .json file, the url is not accessible and gives HTTP Error 401:

Page isn't working
CauseThe .json file extension is not added to the MIME types of the web server in Internet Information Services (IIS) Manager:

No json in MIME types
ResolutionEnable the webserver to serve the .json file extension as a static file:
  • Open Internet Information Services (IIS) Manager.
  • Click the server name on the left (Note: Enabling this on the webserver lets all websites on this webserver inherit the same setting. To enable this only for RSA Archer, then click the Archer website).
  • Double-click the MIME Types icon.
Server MIME Types
  • Click Add from the Actions tab on the left.

    • File Name Extension: .json
    • MIME Type: application/json
Add MIME Type json
  • Then perform an iisreset from the cmd.
To be able to access the content api URL and obtain the .json file, you should first obtain a session token by logging into Archer and then pressing the content api URL.

Expected behavior