Scheduled SSO Certificate Update Notification - RSA Archer - U.S. SaaS Production & Non-Production - 14 April 2020

Document created by RSA Archer SaaS Operations Employee on Apr 3, 2020Last modified by RSA Archer SaaS Operations Employee on Apr 15, 2020
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We changed the certificates for SSO last night (Tuesday, April 14th) for US Hosted, Prod/Non-Prod and SaaS.

If you are experiencing SSO issues or are encrypting claims on your end, please see the instructions below for downloading and applying the new certificate.


*This notification only applies to customers currently leveraging Single Sign On into an RSA Archer U.S. Hosted or SaaS environment. Please forward this notification to your federation/sso administrator.*


Please be advised, on Friday April 10th, 2020 at 7:00PM Central (April 11th, 12:00AM UTC), the certificates used for SSO authentication into RSA Archer Hosted/SaaS environments will be changing.


This change is expected to take approximately 1 hour to complete.


During this maintenance window, please expect the following:


  • Users currently logged in will experience no change and should be able to continue to use the environment as normal.
  • Customers that don’t use SSO or log in manually will experience no change or downtime.
  • Some users trying to log in at the time of change may have to re-try their login.
  • Some users may need to wait for their federation administrators to update the certificate on their side before they will be able to log in.
  • Customers not encrypting claims or attributes are typically not impacted if they don’t update this certificate.


The certificates are publicly signed by Entrust.  


There are two certificates in question:


For your convenience, the certificate for the US Hosted/SaaS as well as EMEA Hosted Federation/SSO environments are attached to this notification.


You can download the updated metadata from the following links: (Please note, the metadata will have the certificates listed as secondary now, but will not be promoted to primary until the time of the event.)



US/ -


The CA, and Intermediate certificates can be obtained from the following location:


There is a Zoom session setup for this event, and federation administrators needing to update this certificate are encouraged to join the bridge. Please see the details below:


Join Zoom Meeting:

Troy Helms is inviting you to a scheduled Zoom meeting.

Join from a browser:

Join by Phone:
        US  +16465588656,,586283345#
        US  +13126266799,,586283345#
        US  +16699006833,,586283345#
        US  +12532158782,,586283345#
        US  +13017158592,,586283345#
        US  +13462487799,,586283345#
                 (Toll-free) :  8778535257,,586283345#
        India  +918071279440,,586283345#
        India  +912248798004,,586283345#
        India  +912248798012,,586283345#
        India  +912271279525,,586283345#
        Ireland  +35315369320,,586283345#
        Ireland  +35316533895,,586283345#
        Ireland  +35316533897,,586283345#
        Ireland  +35316533898,,586283345#
        Ireland  +35361639031,,586283345#
        United Kingdom  +442034815237,,586283345#
        United Kingdom  +442034815240,,586283345#
        United Kingdom  +442080806591,,586283345#
        United Kingdom  +442080806592,,586283345#
        United Kingdom  +443300885830,,586283345#
        United Kingdom  +441314601196,,586283345#
                 (Toll-free) :  08000315717,,586283345#
        Malaysia  +60392121727,,586283345#
        Malaysia  +60330992229,,586283345#
                 (Toll-free) :  1800818425,,586283345#
        Canada  +14388097799,,586283345#
        Canada  +15873281099,,586283345#
        Canada  +16473744685,,586283345#
        Canada  +16475580588,,586283345#
        Canada  +17789072071,,586283345#
                 (Toll-free) :  8557038985,,586283345#
        Japan  +81524564439,,586283345#
        Japan  +81345781488,,586283345#
                 (Toll-free) :  08001005040,,586283345#
        Brazil  +552139587888,,586283345#
        Brazil  +551146806788,,586283345#
                 (Toll-free) :  08008783108,,586283345#
                 (Toll-free) :  800035704555,,586283345#
        China  +861087833177,,586283345#
        China  +861053876330,,586283345#
        Australia  +61370182005,,586283345#
        Australia  +61871501149,,586283345#
        Australia  +61280156011,,586283345#
                 (Toll-free) :  1800893423,,586283345#

Meeting ID: 586 283 345

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