000038676 - RSA Archer - Error Opening RTF in Microsoft Word

Document created by RSA Customer Support Employee on Apr 6, 2020
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Article Number000038676
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer
RSA Version/Condition: 6.x
IssueAfter exporting an RTF file and opening in word, you get the following error.
User-added image
  1. Create a blank .docx file.
  2. Upload the blank file to their global print and export settings.