|Applies To||RSA Product Set: NetWitness Platform|
RSA Product/Service Type: NetWitness Platform/Nw Admin Server
RSA Version/Condition: 11.x
O/S Version: EL7
|Issue||Unable to log into account on Admin UI|
Message: The server could not be reached. Contact your system admin.
|Cause||Orphaned im.saim_incident_queue could accumulate messages overtime causing overload to rabbitmq service and instability in NetWitness admin server.|
From NW 11.x, the integration has changed where this message queue is no longer in used. In NW 10.x, it was used to listen to messages pushed from UCF to NetWitness.
It is advised to purge the queue periodically until appropriate changes is released in future versions.
|Resolution||Run updateCrontabWithQueuePurgeJob.sh which adds scheduled queue purging daily at 00:00|
If you are unsure about any of the steps above or experience any issues, contact RSA Support and quote this article ID.