000038696 - Online help in RSA Archer 6.7 Patch 5 from 2 April 2020 is the incorrect version

Document created by RSA Customer Support Employee on Apr 7, 2020
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Article Number000038696
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.7 Patch 5
IssueThe RSA Archer 6.7 Patch 5 that was originally posted for download on 2 April 2020, installed an incorrect version of the online help.
ResolutionIf you have not installed the patch, delete any files that you may have and download the latest version before upgrading.


If you have already installed RSA Archer 6.7 Patch 5, then the instructions below update the online help.

Before you begin

Back up these folders on your RSA Archer web servers. Your paths and language may be different, depending on your install.

  • C:\inetpub\wwwroot\RSAarcher\help\<language>\html-help\
  • C:\Program Files\RSA Archer\Archer Control Panel\Help\<language>\

Perform the update

  1. Download the RSA Archer 6.7 Documentation for the appropriate language. 
  2. Extract the .zip file. The package includes two other .zip files, one for the Control Panel Help and another for Online Documentation. Extract those to their own folder.
  3. Copy all the files from the extracted documentation folders to your RSA Archer web servers, replacing everything in the destination:

  • RSA Archer 6.7 Control Panel Help\ControlPanelHelp > C:\Program Files\RSA Archer\Archer Control Panel\Help\<language>\
  • RSA Archer 6.7 Online Documentation\master_toc > C:\inetpub\wwwroot\RSAarcher\help\<language>\html-help\
NotesWe recommend using 7-Zip to extract the files.