000038476 - RSA Archer cannot be opened in two Internet Explorer Tabs after upgrading from Windows 7 to Windows 10

Document created by RSA Customer Support Employee on Apr 14, 2020
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Article Number000038476
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer UI
RSA Version/Condition:  6.X
Platform: Microsoft Windows 
Platform (Other): Internet Explorer
IssueCannot open RSA Archer in two tabs in IE after upgrade from Windows 7 to Windows 10. Opening a duplicate tab of RSA Archer and clicking to navigate to admin toolkit, records, applications, etc., would redirect to the RSA Archer homepage in that new tab.
Resolution
  1. From the start menu, open Run.
  2. Type regedit.exe and click OK.
  3. Go to  HKEY_CURRENT_USER > Software > Microsoft > Internet Explorer > Main
  4. Click Edit > New > DWORD.
  5. Name the DWORD  TabProcGrowth and give it a value of "0" decimal. If key already exists, set value to "0".
  6. Close regedit.exe and restart IE.
     

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