|Applies To||RSA Product Set: RSA Archer|
RSA Version/Condition: 18.104.22.168+, 22.214.171.124+ and 126.96.36.199+
|Issue||After upgrading Archer to one of the following versions:|
Uploading attachments no longer work.
The Archer w3wp logs will contain the following error:
|Cause||This error is caused by some new settings missing in the web.config file. Starting in the above versions of Archer, some additional Telerik settings have been added. If the settings do not exist in your web.config file perhaps something failed when the installer tried to update it or an old file was copied in place after the upgrade.|
|Resolution||To correct the issue the web.config file located in the IIS folder where Archer is hosted needs to be updated. Here is an example location of the file:|
There are a few options to perform this update:
You will then need to modify it with any custom changes that have been added. It is also a good idea to review the risks of creating a new generic web.config file. Review Web.config Editor tools - why you should edit existing file vs. replacing.