|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Product/Service Type: Appliance
RSA Version/Condition: 7.0.0, 7.0.1, 7.0.2
|Issue||When scheduling database backups from the RSA Identity Governance & Lifecycle user interface (Admin > System > Backup tab),sometimes a backup gets stuck In Progress and never finishes. No more backups can run until the stuck backup completes.|
From the command line, the ps command shows a backup job still running:
|Cause||This is a known issue reported in engineering ticket ACM-58925.|
|Resolution||This issue is resolved in the following RSA Identity Governance & Lifecycle versions and patch levels:|
|Workaround||To stop the failed backup, restart the application and database server. Login as the oracle user and execute the following commands:|
To clear the In Progress status in the user interface, a good backup should be completed from the command line. For more information on backing up the RSA Identity Governance & Lifecycle database, see RSA Knowledge Base Article 000038174 -- How to perform a database backup (export) and a database restore (import) in RSA Identity Governance & Lifecycle.
Execute the following backup commands as the oracle user.
For example, the following commands will create a backup file called Export_AVDB_avuser_040120.dmp in the $AVEKSA_HOME/AveksaExportImportDir directory