|Applies To||RSA Product Set: NetWitness Logs & Network|
RSA Product/Service Type: NetWitness Admin Server
RSA Version/Condition: 220.127.116.11
O/S Version: 7
|Issue||After upgrading to version 18.104.22.168, the User Interface on the Admin Server does not load. Due to this the login page only displays a blank End User License Agreement page.|
This can be confirmed by looking in the /var/netwitness/uax/logs/sa.log file. Within this file the following error will be displayed:
|Workaround||Follow the below steps to reload the Admin server and bring the User Interface back online.|
When looking in the RabbitMQ CLI the following are indications of large (backed up) message queues.
Note: The Jetty server must have the mongodb, rabbitmq, security server, and config server running to function. Ensure all the services running and that the root partition "/" is not at 100%.