000038750 - "java.lang.RuntimeException: java.lang.OutOfMemoryError: Java heap space" errors occur frequently in versions 6.x of RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Apr 18, 2020
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Article Number000038750
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 6.x
Platform/Application Server: JBoss
IssueWith RSA Identity Governance & Lifecycle v6.0.x through and including v6.9.x running with a JBoss Application server, user logins may fail with:
java.lang.RuntimeException: java.lang.OutOfMemoryError: Java heap space

CauseThis issue is due to an incorrectly defined JBoss configuration.

This is a known issue reported in engineering ticket ACM-53163.
ResolutionThis issue is resolved in RSA Identity Governance & Lifecycle 6.9.1 P04.
WorkaroundThe JBoss configuration can be modified manually to workaround this issue by updating a file called ejb3-interceptors-aop.xml.
  1. Login to the server as the oracle user
  2. Backup and edit the ejb3-interceptors-aop.xml file:

cd home/oracle/jboss-4.2.2.GA/server/default/deploy/ejb3-interceptors-aop.xml
cp ejb3-interceptors-aop.xml ejb3-interceptors-aop.xml.backup_<date>
vi ejb3-interceptors-aop.xml

  1. Modify this section:


<domain name="Stateless Bean">
  <annotation expr="!class(@org.jboss.annotation.ejb.PoolClass)">
     @org.jboss.annotation.ejb.PoolClass (value=org.jboss.ejb3.ThreadlocalPool.class, maxSize=30, timeout=10000)

TO: (Note the change is highlighted in bold)

<domain name="Stateless Bean">
  <annotation expr="!class(@org.jboss.annotation.ejb.PoolClass)">
     @org.jboss.annotation.ejb.PoolClass (value=org.jboss.ejb3.StrictMaxPool.class, maxSize=30, timeout=10000)

Note there are several references to org.jboss.ejb3.ThreadlocalPool.class in the file. The change is only required to the Stateless Bean section. 

  1. Restart RSA Identity Governance & Lifecycle:

acm restart