Article Content
Article Number | 000038670 |
Applies To | RSA Product Set: Archer RSA Product/Service Type: Installation RSA Version/Condition: 6.x Platform: Microsoft Windows Platform (Other): Microsoft Windows O/S Version: 2012, 2016 |
Issue | Whenever trying to open the installer, it goes to not responding and closes. The installation cannot be done. |
Cause | This problem occurs as sometimes the environment at the customer's is not wholly compatible or there are some screen resolution problems that may cause any application (not just the installer) to go to not responding mode and forced to be closed. |
Resolution | Changing the compatibility settings to any of the supported windows versions should fix this problem. |
Workaround | |
Notes | Choosing any option other than Windows 8 can work as well. |