|Applies To||RSA Product Set: RSA Archer|
RSA Product/Service Type: RSA Archer
RSA Version/Condition: 6.7
RSA Product/Service Type: RSA Archer Mobile
RSA Version/Condition: 1.0
|Issue||Customers upgrading from a version of RSA Archer lower than 6.7 directly to 22.214.171.124, 126.96.36.199, or 188.8.131.52 are not able to log in to RSA Archer 6.7.x using RSA Archer Mobile 1.0.|
Only customers who have installed 184.108.40.206 or 220.127.116.11 or 18.104.22.168 are impacted. These users fail to log in using RSA Archer Mobile 1.0 and see the following error:
The Login API returns – 500 Internal Server Error.
As in the attached Windows Event Viewer log, the server Event Viewer shows the following exception:
Could not load file or assembly 'System.Web.Http, Version=22.214.171.124, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies.
The following error is seen on the RSA Archer Mobile 1.0 app:
|Cause||This error occurs because the web.config file is missing from the RSA Archer web server folder.|
Customers with the following versions of RSA Archer should have the web.config file installed and not experience an issue:
|Resolution||To resolve the issue, upgrade to RSA Archer 126.96.36.199 or later, as the correct files are contained in that release. |
Alternatively, users on RSA Archer 188.8.131.52, 184.108.40.206, or 220.127.116.11 can add the attached web.config file using the steps below. If this process is done, the user does not need to upgrade to 18.104.22.168 or later.
If you have multiple web servers under a load balancer, apply this change to all web servers.