000038766 - Generic REST Collector fails with GENERIC_REST_EXCEPTION_NULL_API_URL error when calling the Group Data operation in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Apr 23, 2020
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Article Number000038766
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.2.0
IssueA Generic REST Account Collector that collects from an Azure endpoint fails (Collectors > Account Collectors > {Account Collector Name} > Collect Accounts button.) A test of the collector (Collectors > Account Collectors > {Account Collector Name} > Test button) is successful.

The following error is seen in the aveksaServer.log file ($AVEKSA_HOME/wildfly/standalone/log/aveksaServer.log):

com.aveksa.client.genericrest.GenericRestException: GENERIC_REST_EXCEPTION_NULL_API_URL

Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log for your specific deployment if you are on a WildFly cluster or a non-WildFly platform. The aveksaServer.log may also be downloaded from the RSA Identity Governance & Lifecycle user interface (Admin > System > Server Nodes tab > under Logs.)
CauseThis is a known issue reported in engineering ticket ACM-104928.
ResolutionThis issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.