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11.4.1 Release Notes: Contacting Customer Care

Document created by RSA Information Design and Development Employee on Apr 23, 2020Last modified by RSA Information Design and Development Employee on Jul 23, 2020
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There are several options that provide you with help as you need it for installing and using NetWitness Platform:

If you contact Customer Care, you should be at your computer. Be prepared to give the following information:

  • The version number of the RSA NetWitness Platform product or application you are using.
  • The type of hardware you are using.

Use the following contact information if you have any questions or need assistance.

                             
RSA Link https://community.rsa.com In the main menu, click My Cases.
Phone 1-800-995-5095, option 3
International Contacts (How to Contact Support)https://community.rsa.com/docs/DOC-1294
Communityhttps://community.rsa.com/community/support
Basic SupportTechnical Support for your technical issues is available from 8 AM to 5 PM your local time, Monday through Friday.
Enhanced SupportTechnical Support is available by phone 24 x 7 x 365 for Severity 1 and Severity 2 issues only.

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