RSA Adaptive Authentication for eCommerce Case Management

Document created by Joseph Cantor Employee on Apr 24, 2020•Last modified by Joseph Cantor Employee on Aug 19, 2020
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This course is part of the RSA Adaptive Authentication for eCommerce On-Demand (OD) Bundle.

 

Summary

This On-Demand self-paced course explains the foundations of the Case Management application in RSA Adaptive Authentication for eCommerce.

 

Overview

This On-Demand self-paced course explains the foundations of the Case Management application in Adaptive Authentication for eCommerce. Throughout the course, students should get an overview of Adaptive Authentication for eCommerce; its basic workflow and main components followed by a demonstration of the Case Management application and how to work with it.

 

Audience

Anyone interested in using RSA Adaptive Authentication eCommerce Case Manager features.

 

Delivery Type

On-Demand Learning

 

Duration

120 minutes

 

Prerequisite Knowledge/Skills

This course includes an introduction to Adaptive Authentication for eCommerce so there is no mandatory pre-requisite material.
However, it’s recommended for anyone who works with AA for eComm to take the Adaptive Authentication for eCommerce Policy Manager course.

 

Course Objectives

Upon successful completion of this course, participants should be able to:

  • Describe the basic workflow of Adaptive Authentication for eCommerce
  • List the main components of Adaptive Authentication for eCommerce
  • Explain the 3DS protocol
  • Identify the differences between 3DS v1.0 and 3DS v2.0
  • Use the Case Management application to view and update cases
  • Manage the Case Management application
  • Explain the importance of Case Marking and how to do it through Case Management

 

Course Outline

  • Module 1 – Introduction to Adaptive Authentication for eCommerce
    • What’s Adaptive Authentication for eCommerce?
    • Organizations that can benefit from AA for eComm
    • Introduction to 3DS Protocol
    • 3DS v1.0 and 3DS v2.0
    • AA for eComm End-user Workflow
    • Main Components of AA eComm
    • Introduction to the Back-Office
  • Module 2 –Introduction to Case Management
    • Logging into Case Management
    • Case Management in Action (Case Management Basic Workflow)
    • Case Management Main Pages
  • Module 3 – Managing Cases
    • Getting Started (Working with New Cases)
    • Transaction Aggregation
    • Working with Cases (Use Cases)
    • Case Marking

 

 

 

 

 

 

Access Training

 

 

In order to register for a class, you need to first create a Dell Education account

If you need further assistance, contact us

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