000038764 - Unexpected error when accessing Data Feeds and Data Publications pages in RSA Archer

Document created by RSA Customer Support Employee on Apr 27, 2020
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Article Number000038764
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.x
IssueWhile navigating to the 'Data feeds' and 'Data Publications' pages from the 'Administration' menu within RSA Archer platform, the pages do not load. An Unexpected error is thrown. All other pages load fine.

Below error messages are seen at the same time in the logs

<Message>Could not load file or assembly 'ArcherTech.JobFramework.Host' or one of its dependencies. An API call exited abnormally. (Exception from HRESULT: 0x800300FA (STG_E_ABNORMALAPIEXIT))</Message>

CauseThis issue can happen if ASP.NET impersonation is turned on in IIS. 

  1. Disable ASP.NET impersonation on RSA Archer web site and the folders under it from IIS Sites>Default Web Site >RSAarcher >Authentication the client had ASP.NET impersonation. 
  2. Reset IIS