000038746 - No Available image field error when adding an image into application or questionnaire without an image field in RSA Archer 6.6.x

Document created by RSA Customer Support Employee on Apr 27, 2020
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Article Number000038746
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer
RSA Version/Condition: 6.6.x and above
IssueWhen attempting to add an image in either a text area field, or a comments text area field, and selecting the Upload tab, then selecting either Browse For An Image or Drop Image Here section, upon selecting the image file "c:\temp\myimage.png" - an error occurs.

No available image field error
CauseThe lack of, or not having an actual field, of "Image" type in the module (application or questionnaire).

  • Add an image field to the application or questionnaire.
  • Optionally add a text Instruction field in the section, or above/below the field to instruct the user to add the image into the Image field - if field is on layout.
  • If the image field is off layout, in a questionnaire, and users add an image into the content text area field that is fine/ok too.

Application layout example:
img 1

Questionnaire off-layout example:
off layout q
WorkaroundIf your Archer version is less than 6.6, then this error may not occur.