Article Number | 000038746 |
Applies To | RSA Product Set: RSA Archer RSA Product/Service Type: RSA Archer RSA Version/Condition: 6.6.x and above |
Issue | When attempting to add an image in either a text area field, or a comments text area field, and selecting the Upload tab, then selecting either Browse For An Image or Drop Image Here section, upon selecting the image file "c:\temp\myimage.png" - an error occurs.
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Cause | The lack of, or not having an actual field, of "Image" type in the module (application or questionnaire).
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Resolution | - Add an image field to the application or questionnaire.
- Optionally add a text Instruction field in the section, or above/below the field to instruct the user to add the image into the Image field - if field is on layout.
- If the image field is off layout, in a questionnaire, and users add an image into the content text area field that is fine/ok too.
Application layout example: 
Questionnaire off-layout example:  |
Workaround | If your Archer version is less than 6.6, then this error may not occur. |