000038759 - Missing special characters (é,è,à) in Section names with the out-of-box French, Italian, and Spanish Translations in RSA Archer 6.5.0.2 and 6.7.0.4

Document created by RSA Customer Support Employee on Apr 27, 2020
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Article Number000038759
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Globalization
RSA Version/Condition: 6.5.x, 6.6.x, 6.7.x
Platform: Microsoft Windows Server 2012 R2 or 2016
Platform (Other): Internet Explorer, Google Chrome
O/S Version: 2012 R2 or 2016
IssueSpecial Characters are lost when capital letters are used with the Out Of Box application using French, Italian and Spanish Locales. . The issue is in the Section Name (Analyse de l’évènement générateur de pertes) which is in upper case. This is also seen in Spanish and Italian.

The issue can be seen when the following steps are followed:
  1. Change Locales to French (France).
  2. Open Hiérarchie des risques ( Risk Hierarchy).
  3. Click on Nouveau (New).
  4. Ajouter un enregistrement (Add New Record) and Select Risque d'entreprise Radio Button (Enterprise Risk Radio Button)
  5. Continuer (Continue)
  6. Notice TOLRANCES DES RISQUES under État du risqueTab (RISK LEVELS under Risk Status tab) has special characters missing (it should be spell TOLÉRANCES DES RISQUES)
    User-added image
  7. Click Données analytiques des risques (Risk Analytics tab).
    User-added image
  8. Notice DONNES ANALYTIQUES DES RISQUES ( RISK ANALYTICS and LOSS EVENT ANALYSIS) has special characters missing (It should spell DONNÉES ANALYTIQUES DES RISQUES) AND ANALYSE DE LVNEMENT GNRATEUR DE PERTES (It should spell ANALYSE DE -L'ÉVÉNEMENT GÉNÉRATEUR DE PERTES.
    User-added image
CauseSpecial characters in Section Names for French, Italian and Spanish Translations missing in versions lower than Archer 6.8.
ResolutionTo correct this issue, upgrade to RSA Archer 6.8.00000.1170. Special Characters are visible for Hiérarchie des risques ( Risk Hierarchy) application in French Locale in Archer 6.8.
WorkaroundThe Section Name can be edited from scratch with the correct characters using a simple copy and paste. The section will show all the special characters in upper case after saving.

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