on Apr 30, 2020Article Content
| Article Number | 000038815 |
| Applies To | RSA Product Set: NetWitness Logs & Network RSA Product/Service Type: All Appliances RSA Version/Condition: 11.x Platform: CentOS O/S Version: 7 |
| Issue | When rebuilding a Series 6 appliance with a current version of RSA NetWitness Platform 11.x, the build errors during the kickstart process. |
| Cause | This issue is caused when the PERC (H740P and H840) firmware on a Series 6 appliance has been updated beyond the currently RSA NetWitness tested version of firmware. As of the last update to this article, it is any version beyond 50.5.0-2819. |
| Resolution | To resolve this issue, the PERC firmware must be the latest supported version. See RSA NetWitness Availability of BIOS & iDRAC Firmware Updates for supported versions of PERC firmware for Series 6 appliances. |