000038815 - RSA NetWitness Platform Series 6 server rebuild stops or errors on rebuild image boot

Document created by RSA Customer Support Employee on Apr 30, 2020
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Article Number000038815
Applies ToRSA Product Set: NetWitness Logs & Network
RSA Product/Service Type: All Appliances
RSA Version/Condition: 11.x
Platform: CentOS
O/S Version: 7
IssueWhen rebuilding a Series 6 appliance with a current version of RSA NetWitness Platform 11.x, the build errors during the kickstart process.
CauseThis issue is caused when the PERC (H740P and H840) firmware on a Series 6 appliance has been updated beyond the currently RSA NetWitness tested version of firmware. As of the last update to this article, it is any version beyond 50.5.0-2819.
ResolutionTo resolve this issue, the PERC firmware must be the latest supported version. See RSA NetWitness Availability of BIOS & iDRAC Firmware Updates for supported versions of PERC firmware for Series 6 appliances.