|Applies To||RSA Product Set: NetWitness Logs & Network|
RSA Product/Service Type: Reporting Engine
RSA Version/Condition: 11.3 and later
O/S Version: 7
|Issue||After upgrading to RSA NetWitness Platform 11.3 and later, the Reporting Engine service does not restart from the upgrade process.|
|Cause||The Reporting Engine service may not restart after the upgrade due to any of the following reasons:|
The Reporting Engine Migration Recovery Tool (rsa-nw-re-migration-recovery.sh) helps to restore the Reporting Engine service when the Reporting Engine service fails to restart after an upgrade. When running this tool, it checks for the following errors in the Reporting Engine logs.
If the Reporting Engine service does not restart after the upgrade, running the tool will search the Reporting Engine logs and fix any of the above issues. Once the fixes are applied, the Reporting Engine service is restarted automatically. During this process, a backup is created for the Reporting Engine data if the errors are data related.
Warning: Use this tool only if the Reporting Engine service does not restart properly directly after an upgrade. Running this tool at any other time could cause unexpected issues. This tool should only be ran from the NW server (Node 0) where the Reporting Engine service is installed.
Running the Reporting Engine Migration Recovery Tool