000038792 - Fail to deploy ESA rules after upgrading RSA NetWitness ESA to 11.3.x above

Document created by RSA Customer Support Employee on May 4, 2020
Version 1Show Document
  • Comment • 0
  • View in full screen mode

Article Content

Article Number000038792
Applies ToRSA Product Set: RSA NetWitness Platform
RSA Product/Service Type: ESA
RSA Version/Condition: 11.3.x, 11.4.x
 
IssueAfter upgrading ESA to 11.4.x, it fails to deploy the ESA rules due to an error showing in /var/log/netwitness/correlation-server/correlation-server.log

null at com.rsa.asoc.launch.engine.security.store.LaunchEncryptor.encrypt(LaunchEncryptor.java:97) - java.lang.NullPointerException: null


     User-added image
 
CauseThere was a problem with the username and password of a migrated data sources in ESA Rules.
ResolutionEdit the data sources in ESA Rules with correct username and password.
  1. Go to NW UI > Configure > ESA Rules > Rules > select Deployment > Edit the data sources and enter correct Username and Password > Test Connection > click OK.
  2. Ensure that the same user credential is configured for the data source service (for example, NW UI > Admin > Services > Concentrator > Security).

Attachments

    Outcomes