|Applies To||RSA Product Set: RSA NetWitness Platform|
RSA Product/Service Type: Core Appliance
RSA Version/Condition: 11.4, 11.4.1
|Issue||From sa.log, you can see error "Request to admin-server.any./rsa/process/ready timed out"|
From admin-server log, we can see that certificate is untrusted.
|Cause||During the upgrade, the trust certificate in /etc/netwitness/admin-server/ was modified. The upgrade happened in this case on Feb 10, something tried changing the certificate of keystore.p12 during the time of the update Feb 10 15:56:|
For more information about using nw-shell and the fix-keystore command go to the following link: https://community.rsa.com/docs/DOC-110593.
|Notes||If the last known backup keystore.p12 is not working, you may have to regenerate the certificates. To do so please see article below: |