| Article Number | 000038855 |
| Applies To | RSA Product Set: RSA NetWitness Platform
RSA Version/Condition: 10.6.x, 11.x
Platform: CentOS
Platform (Other): Dell Appliance
O/S Version: 7 |
| Issue | Following the NetWitness appliance firmware update instructions from,
How to upgrade the iDRAC firmware through the web interface on RSA NetWitness Platform appliances
RSA NetWitness Availability of BIOS & iDRAC Firmware Updates
The upgrade via iDRAC of the NetWitness appliance firmware fails to upload the file with error,
RAC0142: The firmware image file is not valid for iDRAC firmware update.
 |
| Cause | An appliance which is running a very old firmware version, in particular the Series 4S (Dell R620) appliances, does not know how to upgrade firmware using the Update Package for Microsoft Windows 64-Bit .exe file. |
| Resolution | - Check the Update Package for Microsoft Windows 64-Bit .exe file is correct for the NetWitness hardware needing to be upgraded.
Confirm on the RSA NetWitness Availability of BIOS & iDRAC Firmware Updates website that the obtained Update Package for Microsoft Windows 64-Bit .exe file is correct for NetWitness hardware.
Run the following command on the NetWitness appliance to see the type of hardware,
# dmidecode -t 1 |grep Product
Product Name: PowerEdge R630
Where R630 in the above example output is a Series 5 appliance.
- Confirm the Update Package for Microsoft Windows 64-Bit .exe file if not corrupt.
Check the MD5, SHA1, or SHA-256 value of the downloaded .exe file with the expected value of the file. - Using a compression program like the 7-Zip program, open the Update Package for Microsoft Windows 64-Bit .exe file.
Extract the firmimg.d7 file from the payload directory to disk.
The firmimg.d7 file is just the firmware image without the Windows 64-bit program wrapper around it.
In the iDRAC Update and Rollback, choose to Upload the firmimg.d7 file to do the firmware upgrade.
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| Workaround | Another alternative is to upgrade the firmware is via the command-line see. How to upgrade the iDRAC firmware from the command line on RSA NetWitness Platform appliances. |
on May 14, 2020
