000038802 - Installation hangs at 'Configuring System Settings' and the installation log has an 'ORA-01017: invalid username/password; logon denied' error in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on May 18, 2020
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Article Number000038802
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: All
IssueAfter uninstalling RSA Identity Governance & Lifecycle and attempting to re-install the application using install.sh, the re-installation hangs at:

Configuring System Settings...

The /tmp/aveksa-install.log has the following error:

SQL> SQL> SQL> Disconnected from Oracle Database 10g Release - Production

SQL*Plus: Release - Production on Tue Apr 28 15:18:55 2020

Copyright (c) 1982, 2014, Oracle.  All Rights Reserved.

ORA-01033: ORACLE initialization or shutdown in progress

Enter user-name: ERROR:
ORA-01017: invalid username/password; logon denied

Enter user-name: SP2-0306: Invalid option.
Usage: CONN[ECT] [logon] [AS {SYSDBA|SYSOPER}]
where <logon>  ::= <username>[/<password>][@<connect_identifier>] | /
SP2-0157: unable to CONNECT to ORACLE after 3 attempts, exiting SQL*Plus

CauseThe key error is:
ORA-01017: invalid username/password; logon denied

The default password for the oracle user and/or root user was changed. Although this is allowed, the installation expects the original oracle and root user default passwords.
ResolutionTo resolve this error:
  1. Restore the default password for the oracle and root users.
  2. Attempt the installation again.
  3. Once the installation is successful, the passwords for the oracle and/or root user can be changed.