000038805 - Fail to upgrade RSA NetWitness Hosts to 11.4.x

Document created by RSA Customer Support Employee on May 20, 2020
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Article Number000038805
Applies ToRSA Product Set: RSA NetWitness Platform
RSA Product/Service Type: Core Appliance, ESA, Hybrid
RSA Version/Condition: 11.2.x, 11.3.x, 11.4.x
IssueUpgrading non-NW Admin Server host to 11.4.x fails with an error showing in /var/log/netwitness/config-management/chef-solo.log.

[2020-04-25T15:11:50+00:00] FATAL: Mixlib::ShellOut::ShellCommandFailed: nw_pki_bootstrap_launch[bootstrap rsa-nw-node-infra-server] (rsa-node-infra-server::bootstrap line 13) had an error: Mixlib::ShellOut::ShellCommandFailed: execute[node-infra-server-set-cert-chain] (/var/lib/netwitness/config-management/cache/cookbooks/nw-pki/resources/bootstrap_launch.rb line 274) had an error: Mixlib::ShellOut::ShellCommandFailed: Command execution failed. STDOUT/STDERR suppressed for sensitive resource


Another sample error:

[2020-05-11T17:48:58+00:00] FATAL: Mixlib::ShellOut::ShellCommandFailed: nw_pki_bootstrap_launch[bootstrap rsa-nw-correlation-server] (rsa-correlation-server::bootstrap line 13) had an error: Mixlib::ShellOut::ShellCommandFailed: execute[correlation-server-set-cert-chain] (/var/lib/netwitness/config-management/cache/cookbooks/nw-pki/resources/bootstrap_launch.rb line 274) had an error: Mixlib::ShellOut::ShellCommandFailed: Command execution failed. STDOUT/STDERR suppressed for sensitive resource

 
CauseHost's time is out of sync with NW Admin Server time.
 
ResolutionAdjust host's time to be synchronized with NW Admin Server time and continue to upgrade.

# date
# ntpdate -u nw-node-zero

Sample:

[root@PDEC11 ~]# date
Tue May 12 19:28:59 UTC 2020
[root@PDEC11 ~]# ntpdate -u nw-node-zero
12 May 19:43:05 ntpdate[27354]: step time server 137.69.130.23 offset 819.522721 sec
[root@PDEC11 ~]# date
Tue May 12 19:43:11 UTC 2020
[root@PDEC11 ~]#

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To manually adjust time without NTP:

# date -s '2020-05-12 19:43:56'
 

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