Article Content
Article Number | 000038805 |
Applies To | RSA Product Set: RSA NetWitness Platform RSA Product/Service Type: Core Appliance, ESA, Hybrid RSA Version/Condition: 11.2.x, 11.3.x, 11.4.x |
Issue | Upgrading non-NW Admin Server host to 11.4.x fails with an error showing in /var/log/netwitness/config-management/chef-solo.log.
Another sample error: [2020-05-11T17:48:58+00:00] FATAL: Mixlib::ShellOut::ShellCommandFailed: nw_pki_bootstrap_launch[bootstrap rsa-nw-correlation-server] (rsa-correlation-server::bootstrap line 13) had an error: Mixlib::ShellOut::ShellCommandFailed: execute[correlation-server-set-cert-chain] (/var/lib/netwitness/config-management/cache/cookbooks/nw-pki/resources/bootstrap_launch.rb line 274) had an error: Mixlib::ShellOut::ShellCommandFailed: Command execution failed. STDOUT/STDERR suppressed for sensitive resource |
Cause | Host's time is out of sync with NW Admin Server time. |
Resolution | Adjust host's time to be synchronized with NW Admin Server time and continue to upgrade. # date # ntpdate -u nw-node-zero Sample: [root@PDEC11 ~]# date Tue May 12 19:28:59 UTC 2020 [root@PDEC11 ~]# ntpdate -u nw-node-zero 12 May 19:43:05 ntpdate[27354]: step time server 137.69.130.23 offset 819.522721 sec [root@PDEC11 ~]# date Tue May 12 19:43:11 UTC 2020 [root@PDEC11 ~]# --- To manually adjust time without NTP: # date -s '2020-05-12 19:43:56' |