000038856 - How to change forgotten RSA NetWitness iDRAC password?

Document created by RSA Customer Support Employee on May 20, 2020
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Article Number000038856
Applies ToRSA Product Set: RSA NetWitness Platform
RSA Version/Condition: 10.6.x, 11.x
Platform: CentOS
Platform (Other): Dell appliance
O/S Version: 7
IssueUnable to login to iDRAC. The iDRAC root password was changed and is no longer known.
How to change a forgotten NetWitness iDRAC password?
  1. Changing the iDRAC root password from the commandline,
    ssh login to the appliance with the iDRAC login issue.

    To show a list of all iDRAC user accounts run,

    ipmitool user list 1
    ID  Name             Callin  Link Auth  IPMI Msg   Channel Priv Limit
    1                    true    false      false      NO ACCESS
    2   root             true    true       true       ADMINISTRATOR
    3                    true    false      false      NO ACCESS

    In the above example output ID 2 is the root login, so use the following command to change the password of ID 2,

    ipmitool user set password 2

    You will be prompted to enter the new password.
  2. If commandline access is not possible, then change the iDRAC root password with someone on-site.
    1. Boot the appliance and enter into the iDRAC configuration utility using Ctrl+E during POST and go to User Authentication to change the root password.
    2. Boot the appliance into the LifeCycle Controller (LCC) using [F10] key.
        Go to System Setup > Advanced Hardware Configuration > iDRAC Settings > User Configuration to change the login password.