000038878 - Installation of 7.1.1 on SLES 12 SP4 fails with 'Pre-Requisites Test(s) failed' message on xorg-x11-server* files in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on May 21, 2020Last modified by RSA Customer Support Employee on Aug 19, 2020
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Article Number000038878
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
Platform/Application Server: WildFly
O/S Version: SUSE Linux Enterprise Server 12 SP4 (SLES 12 SP4)
RSA Version/Condition: 7.1.1
IssueThe 7.1.1 RSA Identity Governance & Lifecycle WildFly installation on a SUSE Linux Enterprise Server 12 SP4 (SLES 12 SP4) server fails with the following error messages:

Pre-Requisites Test(s) failed with the following message(s) :

Older version 1.19.6-2.1.x86_64 of xorg-x11-server is installed, or higher is required

Older version 1.19.6-2.1.x86_64 of xorg-x11-server-extra is installed, or higher is required


Quitting installation due to system does not meet requirements
Fresh install failed.. deleting /home/oracle/install, /home/oracle/Aveksa_System.cfg and /home/oracle/setDeployEnv.sh as part of cleanup.
Step failed! See /tmp/aveksa-install.log for more information.

CauseThe naming convention changed for packages xorg-x11-server and xorg-x11-server-extra. The packages are missing the major version number prefix 7.6_ in SP4.

This is a known issue reported in engineering ticket ACM-100425.
ResolutionThis issue is resolved in RSA Identity Governance & Lifecycle 7.2.0 where the pre-requisite check no longer checks for the major version prefix.
  1. Login as the oracle user and modify InspectSystem.sh. Before modifying this file make a backup copy.

cd /tmp/aveksa/staging/deploy
cp InspectSystem.sh InspectSystem.sh_backup_<date>
vi InspectSystem.sh

  1. Remove the second occurrence of 7.6_ from the two lines that refer to xorg-x11-server and xorg-x11-server-extra:





  1. Login as the root user and restart the installation.

NotesFor more information, see the following two SUSE Bugzilla references: