Article Content
Article Number | 000038870 |
Applies To | RSA Product Set: RSA Identity Governance & Lifecycle RSA Version/Condition: 7.2.0 |
Issue | When the Escalations column is included in the Change Requests table display (Requests > Requests), Change Requests with Escalations display as 'Error -' in RSA Identity Governance & Lifecycle.
Please refer to RSA Knowledge Base Article 00030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log for your specific deployment if you are on a WildFly cluster or a non-WildFly platform. The aveksaServer.log may also be downloaded from the RSA Identity Governance & Lifecycle user interface (Admin > System > Server Nodes tab > under Logs.) |
Cause | This is a known issue in RSA Identity Governance & Lifecycle 7.2.x and reported in engineering ticket ACM-105500. |
Resolution | This issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release. |
Workaround | Do not display the Escalations column when viewing change requests (Requests > Requests). To view escalations, display the Information column as in the example below. |