|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Version/Condition: 7.2.0
|Issue||When the Escalations column is included in the Change Requests table display (Requests > Requests), Change Requests with Escalations display as 'Error -' in RSA Identity Governance & Lifecycle.|
Please refer to RSA Knowledge Base Article 00030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log for your specific deployment if you are on a WildFly cluster or a non-WildFly platform. The aveksaServer.log may also be downloaded from the RSA Identity Governance & Lifecycle user interface (Admin > System > Server Nodes tab > under Logs.)
|Cause||This is a known issue in RSA Identity Governance & Lifecycle 7.2.x and reported in engineering ticket ACM-105500.|
|Resolution||This issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.|
|Workaround||Do not display the Escalations column when viewing change requests (Requests > Requests).|
To view escalations, display the Information column as in the example below.