000038883 - How to find your Customer ID (Site ID) within the myRSA website

Document created by RSA Customer Support Employee on May 22, 2020
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Article Number000038883
Applies ToThis article applies to RSA customers who already have an RSA Link / myRSA account and need to know their Customer ID (Site ID).
ResolutionFollow the steps below to locate your Customer IDs within the myRSA portal.
  1. Open your web browser and navigate to the myRSA portal. (https://my.rsa.com/)
  2. Login using your RSA Link credentials.
  3. Your Customer ID for your default site is displayed as the numeric value at the end of the visible entry in the Site Selection field, as shown below.
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  4. Hovering over that field and clicking the down arrow will display your other sites and their associated IDs in the even that you are looking for the ID of an alternative site.
    User-added image
NotesIf you are unable to access the myRSA portal then you likely have not yet registered for an RSA Link account and will need to do so.

Alternatively, if you are able to access the myRSA portal but see an error stating No Records Found then this indicates that you did not validate yourself as a customer when you registered for an RSA Link account and will need to re-register using the same email address to update your account status.

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If you still experience issues logging in and/or viewing your information within the myRSA portal, submit the form at https://community.rsa.com/contact and the RSA Support team will assist as needed.

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