Article Content
Article Number | 000038880 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: RSA SecurID Access Prime |
Issue | The following error is displayed in the ../primekit/logs/ssp/ssp_daily.log when a user requests an RSA SecurID Software Token for Microsoft Windows through the RSA SecurID Access Prime Self-Service Console: 2020-04-22T14:52:49,922-0400,com.rsa.pso.selfservice.web.SSPHomeActionBean,51,INFO ,Request for new Token {"TT":"software","DT":"Desktop PC#5.x","SHIP":"undefined","PIN":"******","QRCode":true,"emaildId":"null","distpwd"******""} 2020-04-22T14:53:01,597-0400,com.rsa.pso.selfservice.web.SSPHomeActionBean,51,INFO ,requestNewSoftwareToken() devicetype Desktop PC#5.x |
Cause | The /opt/rsa/primekit/configs/ssp/config/device.xml file has the Desktop PC property name pointing to Desktop PC 5.x, but the RSA Authentication Manager server has only Desktop PC 4.x:
<bean class="com.rsa.pso.selfservice.securid.MobileDevice" parent="defaultMobileDevice"> |
Resolution | To correct the error,
<property name="versionNumber" value="4.x" />
cd /opt/rsa/primekit/scripts |