Article Content
Article Number | 000038910 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: Dell and Intel-based RSA SecurID A250 hardware appliance RSA Version/Condition: 8.x |
Issue | A Dell-based or Intel-based RSA SecurID A250 hardware appliance is stuck during boot with the following error message:
The following error is similar:
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Cause | This error is not related to the system memory (RAM); instead it is related to the RAID controller's cache memory and/or battery. There can be more than one cause for such message. For example,
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Resolution | It is safe to press any key to continue. The system completes the boot process without issue. Allow the battery at least 30 to 60 minutes to charge. If there is an issue with every reboot, collect the RAID logs using the steps in 000037640 - How to collect RAID logs using Intel RAID CmdTool2. When you have the logs, contact RSA Customer Support. |
Notes | RAID controllers have cache memory modules to speed up read/write operations. These cache memory modules are volatile RAM, so if power is lost, data is lost. The cache module is backed up using a battery module that provides power to the cache module if there is power loss. This keeps the data safe until the appliance is back on and the data can be moved from the cache module to the disks. |