000038902 - RSA Archer Data feed email notification fails to send

Document created by RSA Customer Support Employee on May 29, 2020
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Article Number000038902
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.7.0.1
Platform: Microsoft Windows
Platform (Other): SQL Server
O/S Version: 10.0
Product Name: RSA Archer
 
IssueWhen the "DataFeed Job Status Notification" is set to inactive, the data feed completes successfully but fails to send to the intended recipient.

Steps to reproduce
  1. Create a target application/questionnaire and enable application/questionnaire to send notifications.
  2. Create a source report for the data feed.
  3. Create an Archer to Archer data feed (or any data feed).
  4. Select "Send Notifications" and "Send Job Status Notifications" in the data feed.
  5. Configure the rest of the data feed.
  6. Disable the Admin Notification "DataFeed Job Status Notification" by setting it to inactive | Administration>Admin Notification>DataFeed Job Status Notification>General Tab>Status>Inactive
  7. Run the data feed.
  8. Notice it completes successfully (if configured correctly).
  9. Notice the Admin Notification "DataFeed Job Status Notification" was not received by the recipient.

Job framework logs
Location as per Archer Control Panel (ACP) | C:\Program Files\RSA Archer\Logs
 

<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
    <System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">
        <EventID>0</EventID>
        <Type>3</Type>
        <SubType Name="Error">0</SubType>
        <Level>2</Level>
        <TimeCreated SystemTime="2020-05-27T22:28:36.5500406Z" />
        <Source Name="Archer.NET" />
        <Correlation ActivityID="{5d2d8b4a-a450-438c-9ee0-7d3ce8c203da}" />
        <Execution ProcessName="ArcherTech.JobFramework.Job" ProcessID="9160" ThreadID="1" />
        <AssemblyVersion>6.7.500.1026</AssemblyVersion>
        <Channel />
        <Computer>ALL</Computer>
    </System>
    <ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>Archer.NET</TraceIdentifier>
                    <Description>No active admin notifications for admin type:DatafeedJobCompleted</Description>
                    <AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain>
                    <Exception>
                        <ExceptionType>System.InvalidOperationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                        <Message>No active admin notifications for admin type:DatafeedJobCompleted</Message>
                        <Source />
                        <StackTrace />
                    </Exception>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>
</E2ETraceEvent>



 
CauseThe cause of this failure is due to the Admin Notification "DataFeed Job Status Notification" being set to inactive.
Administration>Admin Notification>DataFeed Job Status Notification>General Tab>Status>Inactive

User-added image

 
ResolutionTo correct the issue, set the Admin Notification "DataFeed Job Status Notification" to active.
Administration>Admin Notification>DataFeed Job Status Notification>General Tab>Status>Active

User-added image
Workaroundn/a

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