000038888 - Local Entitlements do not show in the Total Entitlement column under Directories/Applications in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on May 29, 2020
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Article Number000038888
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1, 7.2.0
IssueEntitlements added to a Local Directory or Application are not reflected in the Directory/Application Total Entitlements column under Resources > Directories/Applications > Total Entitlements column.

In the example, below an Application called Local Application has two local entitlements: ENT_LOCAL:TEST and ENT_LOCAL:TEST2. 


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Note the Total Entitlements value displays as null under the Resources > Applications > Local Application Total Entitlements column. The value should be 2. This is true regardless of the number of Local Entitlements added to the Directory/Application.


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CauseThis is a known issue reported in engineering ticket ACM-103676.
ResolutionThis issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.
WorkaroundCurrently there is no known workaround for this issue.