000038911 - 1 Virtual Disk(s) Degraded error or 1 Virtual Disk(s) is in Critical State error displays when RSA SecurID A250 Hardware Appliance is booted

Document created by RSA Customer Support Employee on May 29, 2020
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Article Number000038911
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Dell-based and Intel-based RSA SecurID A250 hardware appliance
RSA Version/Condition: 8.x
IssueWhen the RSA SecurID A250 hardware appliance is booted, one of the following warnings displays:

1 Virtual Disk(s) Degraded

1 Virtual Disk(s) is in Critical State

The appliance continues to boot successfully with no issues.
CauseRSA SecurID A250 hardware appliances run two hard drives that are mirrored in a RAID 1 configuration. When one of the hard drives fails, these messages display.
ResolutionA failed hard drive indicates that the redundancy of the system data is in danger. The failed drive must be identified and replaced.