000038909 - Foreign configuration(s) found on adapter error on boot of RSA SecurID A250 hardware appliance

Document created by RSA Customer Support Employee on May 29, 2020
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000038909
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Dell-based RSA SecurID A250 hardware appliance
RSA Version/Condition: 8.x
IssueThe RSA SecurID Hardware Appliance is stuck during boot with the following error message:

Foreign configuration(s) found on adapter. Press any key to continue,
or ’C’ to load the configuration utility or ’F’ to import foreign configuration(s)
and continue.
CauseIf the RSA SecurID hardware appliance hard drives lose power before the RAID controller shuts down, there will be a discrepancy between the metadata last change date of the controller and the hard drives. This causes the RAID controller to mark the hard drives as foreign. 
ResolutionTo get past the error, press F to import the configuration without loading the Controller BIOS Configuration Utility (Ctrl+R). Or press <C> to enter the Controller BIOS Configuration Utility (Ctrl+R), and either import or clear the foreign configuration.
NotesIf the data on the hard drives is corrupt, there will be data loss and a rebuild must be done. When in doubt, contact RSA Customer Support.