000038887 - Modified Names of Supervisors are not reflected/updated in the Supervisor Field of supervised Users in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on May 29, 2020
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Article Number000038887
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1
IssueWhen the name of a Supervisor is modified in the data source and collected by RSA Identity Governance & Lifecycle, the modified name of the Supervisor is not reflected/updated in the Supervisor field of User records for those Users managed by the Supervisor. (Users > Users > Supervisor column name; or Users > Users > {User Name} > Supervisor field.)


EXAMPLE
  1. In the example below, user Rita Book has Cherry Blossom as her supervisor:

User-added image
 


User-added image


  1. Supervisor Cherry Blossom's last name is changed to BlossomABC in the data source and collected into RSA Identity Governance & Lifecycle:

User-added image


  1. Rita Book's User record incorrectly shows the Supervisor as Cherry Blossom instead of Cherry BlossomABC.

User-added image
 


User-added image


 
CauseThis is a known issue reported in engineering ticket ACM-104148.
 
ResolutionThis issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.
 
WorkaroundCurrently there is no known workaround for this issue.
 

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