000038951 - Canceled Change Requests show as Canceled by System instead of the User who Canceled the Request in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 2, 2020Last modified by RSA Customer Support Employee on Aug 25, 2020
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Article Number000038951
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1, 7.2.0
IssueWhen a user cancels a change request, the request shows as having been canceled by System.

In the example below, Rita Book both created the request and canceled the request. However, the request shows as canceled by System:
User-added image

The expected behavior is that the request would show as canceled by Rita Book:
Canceled on 6/2/20 3:19 PM by Book, Rita

CauseThis is a known issue reported in engineering ticket ACM-104089.
ResolutionThis issue is resolved in RSA Identity Governance & Lifecycle 7.2.0 P03.
NotesSee related RSA Knowledge Base Article