000038970 - Comments and History of Canceled Change Requests generated via Reviews show as Canceled by System instead of the User who Canceled the Request in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 5, 2020Last modified by RSA Customer Support Employee on Aug 25, 2020
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Article Number000038970
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1, 7.2.0
 
IssueWhen a reviewer such as a Supervisor cancels a request that was generated from a Review, the request comments and history shows as having been canceled by System.

In the example below, Rita Book revoked an entitlement from one of her subordinates during a review and later canceled the revocation change request. The request shows as canceled by System under the comments and history section (Reviews > Results > {Review result name} > Review items button > show all items > Click on reviewer name drop down > show all items > Click on comments icon.

 
User-added image


The expected behavior is that the request comments and history would show the Actor who canceled the request as Book, Rita.
 
CauseThis is a known issue reported in engineering tickets ACM-104089 and ACM-87813.
 
ResolutionThis issue is resolved in RSA Identity Governance & Lifecycle 7.2.0 P03.
 
NotesSee related RSA Knowledge Base Article 000038951 -- Canceled Change Requests show as Canceled by System instead of the User who Canceled the Request in RSA Identity Governance & Lifecycle.
 

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