000038995 - How to Change UserId or Ownership of a Dashboard in RSA NetWitness Platform

Document created by RSA Customer Support Employee on Jun 10, 2020
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Article Number000038995
Applies ToRSA Product Set: NetWitness Platform
RSA Product/Service Type: NetWitness Core appliance
RSA Version/Condition: 11.x
IssueA dashboard was created & shared by a User that no longer exists. No other users can edit the dashboard, delete it, or share it with different roles. 
This article shows the steps needed to be done to change the ownership of the dashboard to admin (or any other user). Full control of the dashboard can now be granted to that user. 
  1. Obtain the correct name of the Dashboard.
  2. Obtain access to an SSH session of the NW Admin Server.
  3. Obtain deploy_admin password to access the mongodb.
  • SSH to the NW Admin Server
  • Access the mongo admin using the commands below: 

mongo admin -u deploy_admin -p <deploy_admin_password>

> use sa

>show collections



  • Replace the "dashboard_name" with the exact name of the Dashboard, it is case-sensitive. 
  • Restarting the jetty service is not needed in that case, changes take effect immediately.