on Jun 18, 2020Article Content
| Article Number | 000038960 |
| Applies To | RSA Product Set: RSA Identity Governance & Lifecycle RSA Version/Condition: 7.1.1, 7.2.0 |
| Issue | When adding a custom workflow variable to a hyperlink in the email body of a workflow node, the URL is stripped out after saving the workflow and there is no hyperlink. EXAMPLE In the following example, a hyperlink called Test is added to the Email of an Approval Workflow Node. (Requests > Workflows > {Approval tab} > {Workflow name}).   ${jobUserData_ID} is the workflow variable created in a SQL Node with the following query:  After saving the workflow, Test is a string of text instead of a hyperlink:  |
| Cause | This issue occurs when part of the URL is defined as a job-level variable and part of the URL is static text. This is a known issue reported in engineering ticket ACM-105056. |
| Resolution | This issue is resolved in RSA Identity Governance & Lifecycle 7.2.0 P03. |
| Workaround | Upgrade to the versions mentioned in related RSA Knowledge Base Article 000038616 -- Hyperlinks in the Email body of Workflow Nodes that are defined as Job Level Variables are not saved in RSA Identity Governance & Lifecycle. Once you have upgraded to one of those versions, the following workaround can be used: Create a new job-level variable where the entire URL is part of the variable and no part of the URL includes static text. |
| Notes | See related RSA Knowledge Base Article 000038616 - Hyperlinks in the Email body of Workflow Nodes that are defined as Job Level Variables are not saved in RSA Identity Governance & Lifecycle. |