000038962 - Form Level Request Workflows are bypassed if the Application is restarted while the Change Request is in an Open State in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 17, 2020Last modified by RSA Customer Support Employee on Aug 25, 2020
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Article Number000038962
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1, 7.2.0
 
IssueRequests created from Request Forms will normally invoke the workflow associated to it at the form level (Requests > Configuration > Request Forms tab > {Request Form name} > General tab.) However, if a request created from a Request Form is in an Open state (no workflow associated with the request as of yet) and the RSA Identity Governance & Lifecycle application is restarted, the request invokes the workflow configured for explicit change requests (Requests > Workflows > Overview tab) instead of the form level workflow.


EXAMPLE

In the example below, a form called Test Application Form has been defined to use the Delegation only workflow.
 
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A request has been created from the form and is in an Open state with no workflow association.
 
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After the application is restarted, the request invokes the workflow configured for explicit requests (Delegated approvals with default) instead of the Delegation only workflow defined in the form.
 
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CauseThis is a known issue reported in engineering ticket ACM-105676.
 
ResolutionThis issue is resolved in RSA Identity Governance & Lifecycle 7.2.0 P03.
 

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